Frequently Asked Questions
Do I have to cook the meals myself?
Can I personalize my meals?
I have a specialized diet plan (Paleo, Keto, low-carb, no-carb) or I have specific macro goals. Are your meals right for me?
If you have a special meal plan or macronutrient goals, we suggest you build your own meals so you can get exactly what you’re looking for. We also have complete nutrition information for our Signature Menu, Small Portion build-your-own, Large Portion build-your-own meals here:
- Signature Menu Nutrition Information
- Small Portion Ingredients Nutrition Information
- Large Portion Ingredients Nutrition Information
If you need to completely customize your meal, we suggest building a Custom Portion meal. You can order each ingredient in exactly the quantities you want. Our nutrition information per unit for custom meals is here: Custom Portion Ingredients Nutrition Information
Where do you deliver to?
All ZIP codes within San Diego County, from the 905 to the 78 freeways, as far East as Santee / El Cajon. To check whether your ZIP code is in our delivery zone, and what your delivery charges will be, check out our Delivery Options page.
How much is delivery?
We offer one or two delivery days per week, Wednesday and or Sunday. Your delivery fee is based on your ZIP code. To see how much the delivery fee is for your ZIP code, check out our Delivery Options page.
How long will my food stay fresh?
For optimal freshness consume meals within 7 days from prepared date noted on each meal. Keep meals in the refrigerator at a holding temperature of 40 degrees or below. If you are not planning to eat your meals within 7 days we recommend freezing them, frozen meals can be kept for 10-14 days. For best results, remove lid, wrap in plastic wrap, and put lid back on to prevent freezer burn. Meals must be eaten immediately after being defrosted (after thawing meals do not refreeze).
What is the minimum order size?
There is none! If you want just 1 meal, that is okay.
What is the maximum order size?
What if I just want to order a single ingredient, not a whole meal?
No problem! With our Bulk Ordering option, you can order as much of any individual ingredient as you want. Want us to take care of cooking your protein, carbs, or veggies but don’t want a full meal? Can’t get enough of our sauces? We can provide delicious, fully cooked bulk portions of our ingredients, just as they would come in our meals. Order as much as you want, and we’ll package each ingredient separately so you can use them in a way that works for you.
Are the meals gluten Free, organic, hormone-free, antibiotic-free, and preservative-free?
We are a fully gluten-free meal prep company. We do not offer an organic menu; however, when shopping for supplies, we always pick the best ingredients that are at peak freshness. There are times we source organic but our number one guarantee is that it’ll always be fresh and all natural. All of our meats are hormone- and antibiotic-free. We never use preservatives.
I have food allergies. What should I be aware of?
All of our menu items are 100% gluten free. All our menu items are dairy free except for the Greek Salad, which has an optional side of feta cheese. Each meal and ingredient may contain specific allergens, such as soy. For complete information, see our nutrition information pages:
- Signature Menu Nutrition Information
- Build Your Own Small Meal Nutrition Information
- Build Your Own Large Meal Nutrition Information
- Build Your Own Custom Meal Nutrition Information
If you have other specific allergen questions, get in touch with us and we’ll be happy to set your mind at ease.
You say you're the healthiest. What does that mean?
We only use fresh ingredients and cook absolutely everything from scratch. Fresh fruits, veggies, herbs, and spices are how we create our marinades, custom sauces, and seasonings. We cook everything with 100% extra virgin olive oil and serve nothing fried ever. No salt added, no sugar added, and no flour of any kind.
Where can I find nutrition information for your meals and ingredients?
Basic macros for all our Signature Meals are located in the Signature Menu page on the tile for the meal, as well as right on the meal page itself. Nutrition Facts labels are available for all Signature Meals on the meal page in the “Nutrition Facts” tab below the meal photo.
Nutrition Facts labels for all our build-your-own meal ingredients are available on their own pages. You can visit the pages below, or you can always click the “Nutrition Information” link below each step while building your meal.
Do all meal plans have the subscription service available?
Yes, they do. No matter what meal type, frequency, or style you may get your meals in a weekly subscription so that you don’t have to remember to order. Plus, you’ll save up to 15% off the normal price of the meals when you subscribe!
What type of fish do you use?
We use cod loins, tilapia filets, and fresh Alaskan or Canadian salmon (skin off and de-boned).
What discounts do you offer?
We offer many discounts!
- Contact us to ask about our military (active and veteran) discount.
- Contact us to ask about our police and firefighter discount.
- Contact us to ask about our senior citizen discount.
- Contact us to ask about our social media ambassador discounts.
- We offer $25 referral discounts for you and a friend! Look for your referral code on your My Account page.
- We offer discounts up to 15% just for subscribing to your meal plan each week. Check out our Subscribe & Save page for more information.
How do I get $25 off for referring a friend?
It’s easy! When you refer a friend to The Lean Machine, both you and your friend get coupons for $25 off your first order of $100 or more.
If you haven’t created an account yet, do that first.
- Go to your My Account page and look for your unique referral link (Hint: it should be highlighted in green right on your Dashboard!)
- Give that link to the person you want to refer.
- If your friend creates an account and makes a purchase within 30 days, you’ll receive an email with a coupon code good for $25 off your next order of $100 or more.
- Repeat with as many friends, family, or random people on the street as you want. You get a $25 coupon for each person you refer, no limits!
What is the Subscription cancellation policy?
What is the refund statement policy for orders?
How can I work at The Lean Machine?
The Lean Machine Meal Prep company is always looking for new members to join our fast growing team. Experience in a kitchen or with meal prep is recommended. The following positions are open:
- Prep chef
- Head chef
- Kitchen manager
- Packing specialist
Apply by emailing us at email@example.com.